Terms and Conditions
Southern Dragon Publishing Services is owned and operated by Jolene MacFadden. We provide website design, digital marketing, self-publishing services, beta reading, and one-on-one training for authors and small business owners. Most business is handled via the web, phone, and email. All payments are processed through PayPal’s secure servers. We will never have access to your credit card, debit card, or banking information at any point.
By purchasing any service — whether through a PayPal button on this site or through a PayPal invoice — you confirm that you have read and agree to these Terms and Conditions.
General Service Terms
All services are provided solely to U.S.-based customers. We do not currently offer services to clients outside the United States and do not translate websites or written materials into any language other than English.
You must be at least 18 years of age to purchase or request any service from Southern Dragon Publishing Services.
All services are performed personally by Jolene MacFadden. We do not outsource your project to third parties. Every deliverable is created specifically for you based on the scope of your chosen service or package.
Full descriptions of all current service packages, individual services, and pricing are available on the following pages. The Terms and Conditions described here apply to all of them:
Services Overview
Website Design Services
Digital Marketing Services
Self-Publishing Packages
One-on-One Training
Website Design Services
Once you have signed your service agreement and the initial payment has been received, we will begin securing your requested domain name and hosting. Once a domain and hosting package have been purchased on your behalf, those costs are non-refundable under any circumstances, as they are third-party purchases made specifically for your project.
If we are unable to secure the domain name you requested, we will contact you promptly with alternative options. If no mutually agreeable domain can be found, a full refund will be issued through PayPal and no further services will proceed.
Once website design work has begun, all sales are final. No refunds will be issued for work already in progress.
All Standard, Advanced, and eCommerce website packages include one year of domain registration, hosting, and software maintenance. Details of what is included in each tier are described fully on the Website Design Services page.
Ad hoc support and additional services outside your original package scope will be invoiced separately through PayPal. Invoices for additional services are due within 10 days of receipt. Failure to pay within the allotted period will result in suspension of all further services until the balance is resolved.
Website Renewals
Domain and hosting renewals are due annually. We will send a renewal notice by email at least 30 days before your expiration date. Please ensure your contact information on file is current.
If you choose to renew with us, your second year and beyond receive a discounted renewal rate that includes monthly maintenance. If you choose not to renew, please notify us at least 60 days before your expiration date so we can prepare transfer documentation. We will provide instructions for transferring your domain and website files to a new provider. Please note that you are responsible for backing up your website and database before any transfer begins. We are not able to perform the transfer on your behalf once services have ended.
If your domain expires without notice or renewal, it will be deleted by the domain registrar. Late renewal fees charged by the registrar — typically $80 or more — are the client’s responsibility. We will assist with renewals up to 30 days past expiration at the standard renewal rate plus any registrar late fees.
Self-Publishing Services
All self-publishing packages and individual services are delivered to the best of our ability as described in the service agreement. We do not claim any rights to your manuscript, your book, or any royalties you earn. Your intellectual property remains entirely yours.
Please note that Southern Dragon Publishing Services no longer offers book cover design. A completed, print-ready cover file is required from the client before formatting work can begin. If you need a cover designer referral, please see the recommendation on our Self-Publishing Packages page.
We can assist you with setting up your publishing platform accounts, linking your bank accounts for royalty payments, and guidance on ISBN registration and copyright filing. We strongly recommend the following steps before publication:
Purchase your own ISBN numbers where possible. Register your work with the U.S. Copyright Office prior to publication. Register with the Library of Congress and send two physical copies once your book is printed.
Editing, Formatting, and The Dragon’s Eye Review
Proofreading, light editing, and manuscript formatting services are delivered within the timeframes described on the Services pages. Most tasks require a minimum of 48 hours from receipt of all materials. Rush requests may be accommodated on a case-by-case basis and may incur an additional fee.
The Dragon’s Eye Review is a professional beta reading service with a marketing lens. It is not a developmental edit or a line edit. The deliverables for each tier are described fully on the Self-Publishing Packages page.
We will never share, reproduce, distribute, or sell any manuscript or written material submitted to us for editing, formatting, or review. Your work is held in the strictest confidence throughout and after our engagement.
Please submit your manuscript as a Microsoft Word (.docx) document unless otherwise agreed. We prefer clean, unformatted text for formatting projects. If your manuscript is in PDF format and requires conversion to Word before work can begin, a $50 conversion fee applies.
Digital Marketing Services
All digital marketing packages and individual services are described in full on the Digital Marketing Services page. Turnaround times listed on that page begin from the date all client materials — photos, videos, book files, account access, and any other required assets — are received and confirmed complete.
For the Advanced Digital Marketing Package, which includes direct posting to your social media and website accounts, you will provide temporary login credentials solely for the purpose of uploading and publishing your approved content. Those credentials are held in strict confidence and used only as agreed. We strongly encourage you to update your passwords once the project is complete.
One-on-One Training Sessions
All training sessions are delivered via Zoom and must be paid in advance. Your Zoom link will be provided by email after payment is confirmed. Sessions are available Tuesday through Saturday, 11:00 AM to 7:00 PM EST.
The day before your scheduled session, you will receive an information sheet on the topic to be covered. Please use this time to prepare any questions you want to address.
Every 2-hour class includes one free follow-up session of your choosing, for a total of 4 hours of instruction.
To receive a full refund, cancellations must be made at least 48 hours before your scheduled session. Cancellations made after that point are not eligible for a refund. A no-show fee of $25 will be invoiced for any scheduled appointment that is missed without cancellation notice.
Payments and Refunds
All payments are processed through PayPal’s secure servers. We will never have access to your personal, credit, or banking information. For accounting and tax purposes, clients are carried as Accounts Receivable and we retain your basic contact information — legal name, address, and phone number — as required by standard business and tax obligations.
Services may be purchased in two ways: directly via a PayPal button on the relevant Services page, or through a PayPal invoice sent by Southern Dragon Publishing Services. Both methods are equally valid. For direct button purchases, no formal contract is required; your purchase confirms agreement with these Terms and Conditions. For invoiced services, a service agreement will be provided before work begins.
Refund Schedule:
If you have paid for a package in full and work has not yet begun, you are eligible for a full refund. Once work has begun, refunds are calculated at a deduction of $100 per day for each day services have been in progress. No refunds are issued once a project is complete and deliverables have been sent.
For consultation appointments where a $100 session fee has been paid in advance: cancellations made 2 or more business days before the appointment receive a full refund. Cancellations made less than 2 business days but more than 12 hours before the appointment receive a $75 refund. Cancellations within 12 hours of the appointment or no-shows receive no refund.
For Zoom training classes: cancellations made at least 48 hours before the scheduled session receive a full refund. No refunds are issued for cancellations made less than 48 hours before the session.
All outstanding invoices for additional or ad hoc services are due within 10 days of receipt. Accounts with unpaid invoices beyond 10 days will not receive further services until the balance is paid in full.
Confidentiality
We do not have access to your financial or credit information at any time. We will never share, sell, reproduce, or distribute any manuscript, written material, login credentials, or personal business information you provide to us in the course of our work together. Once our engagement is complete, we encourage you to update any passwords shared with us during the project.
Intellectual Property
All creative work produced by Southern Dragon Publishing Services — including but not limited to website designs, graphics, marketing materials, and written content bearing our branding — is protected under U.S. Copyright Law. Work created specifically for a client and paid for in full becomes the client’s property upon final payment. Southern Dragon Publishing Services retains the right to display completed work in our portfolio unless the client requests otherwise in writing.
Free First Consultation
We offer and encourage a free 30-minute preliminary consultation via Zoom for all new clients. No purchase is necessary. Click here to schedule your free session.
Writing Group Member Discount
Members of the Writers Alliance of Gainesville, First Coast Romance Writers, and Northeast Florida Sisters in Crime chapters receive 50% off their first service. This discount applies to one service per member and cannot be combined with other offers. Please contact us before purchasing to verify your membership and receive your discounted invoice.
Affiliate Program
Southern Dragon Publishing Services operates an affiliate program through GoAffPro. Approved affiliates earn a commission on referred client projects as described below.
Affiliate Terms:
60-day attribution window.
10% of net project invoice, excluding pass-through costs such as domain registration and hosting fees.
5% for renewals and retainers unless otherwise agreed in writing.
All approved affiliates must disclose their affiliate relationship in accordance with FTC guidelines.
Affiliate Portal: sodragonpublishing.goaffpro.com
Affiliate Login: sodragonpublishing.goaffpro.com/login
Affiliate Signup: sodragonpublishing.goaffpro.com/create-account
Changes to These Terms
Southern Dragon Publishing Services reserves the right to update, modify, or revise these Terms and Conditions at any time. Current clients will be notified of any material changes by email. Continued use of our services following notification constitutes acceptance of the revised terms.
By paying any invoice or completing any purchase on this site, you confirm that you have read and agree to these Terms and Conditions.
Last updated: February 2026
